Job Title: Individual Giving Manager
Grade: D Lower
Reports to: Director of New Business Development & Communications
Reporting to this post: Support Care Officer, Donor Retention Officers, Digital fundraisers and Fundraising Service Providers.
Base: Pretoria
Travel Requirements: National and international travel as required
Asset Responsibilities: Save the Children work tools and own assets
CHILD SAFEGUARDING STATEMENT: Save the Children South Africa has a zero tolerance towards the abuse and exploitation of children by any of our representatives, and we are equally committed to doing everything within our power to avoid unintended harm or accidents to children as a result of any of our activities.
ROLE PURPOSE: The Individual Giving Manager is a crucial role responsible for developing, implementing, and managing comprehensive strategies to acquire, retain, and grow unrestricted income from individual donors across multiple channels. This role aims to maximise unrestricted income for SCSA vital programs and ensure a sustainable funding base. The ideal candidate has strong Customer Relationship Management (CRM) system experience and exceptional people management skills to manage an experienced fundraising team toward SCSA's ambitious goal of raising 22 million from Individual Giving (once-off donors and regular donors).
KEY RESPONSIBILITIES:
Individual Giving Strategy Implementation:
• Develop and execute an individual giving strategy aligned with the organisation's overall fundraising goals and strategic plans.
• Lead on the acquisition of new individual supporters through various channels (e.g. In-house Face to Face Fundraising, digital campaigns, telemarketing and corporate events).
• Engage corporates and host 10 events for employee giving and major donor acquisition.
Digital & Budget Management:
• Ensure that all fundraising digital platforms are fully optimised for lead generation and donor acquisitions
• Develop and implement digital campaigns and performance metrics, monitor activity, and provide regular, insightful data analysis and insights (e.g., by results, trends, attrition rates, ROI).
• Maintain tight control over costs in terms of both fundraising ratio and cost per acquisition.
• Working with the Director, develop and manage budgets for individual giving activities, ensuring targets are met and costs are controlled.
Donor Relationship Management & Stewardship:
• Design and implement engaging donor stewardship journeys to foster deeper engagement, increase lifetime value, and reduce donor attrition to less than 5%.
• Oversee the development and ongoing improvement of donor stewardship and Appreciation campaigns.
• Actively solicit feedback from donors on their interests and track this information using the CRM database.
• Working with the communications team, ensure all donor communications are timely, relevant, and effectively communicate the impact of their contributions.
Data Management & Reporting:
• Oversee the effective use of the CRM system (e.g., Salesforce) for donor data management, segmentation, tracking, and reporting.
• Generate regular reports on individual giving performance, providing insights and recommendations to senior leadership.
• Ensure data integrity and compliance with relevant data protection regulations (e.g., POPIA in South Africa).
Leadership & Management:
• Foster a culture of team work, trust and high performance within the Individual Giving Team
• Manage key service providers to achieve targets and foster a culture of high performance amongst service providers
• Build the Individual Giving team morale and develop measurable and realistic performance contracts.
Local and Global Collaboration:
• Work closely with colleagues within the global Save the Children International (SCI) movement to ensure benchmarking, skill sharing and development of best practice, this includes active participation in international networks and relevant working groups.
Specific Key Performance Indicators (KPIs) for the role will be developed annually and reviewed regularly by your line manager and be dependent on the organisational needs of SCSA.
BEHAVIOR AND PERSONAL ATTRIBUTES (Save the Children values in Practice)
Accountability:
• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• Holds colleagues accountable to deliver on their responsibilities -- giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.
Ambition:
• Future oriented, thinks strategically and on a global scale.
• Focused on achieving external impact for the campaign.
Collaboration:
• Clear ability to understand other people’s perspective and address reasonable concerns and needs.
• Builds and maintains effective relationships with colleagues, members, and external partners.
• Approachable, good listener, easy to talk to.
Values diversity sees it as a source of competitive strength.
Creativity:
• Develops and encourages new and innovative solutions.
• Willing to take disciplined risks.
• Take initiatives that are beneficial to the organisation.
Integrity:
• Honest, encourages openness and transparency; demonstrates highest levels of integrity.
Ubuntu:
• Endeavours to treat everyone with respect, empathy and compassion.
Passion:
• Shows passion, determination, perseverance and a sense of urgency.
• Adopts a realistically positive and optimistic attitude towards everything one does because this inspires others to share the same outlook.
Learning:
• Creates a learning environment in which staff members commit themselves to personal growth and, in so doing, seek and share knowledge and information.
QUALIFICATIONS & EXPERIENCE
• A bachelor's degree in marketing, business studies , non-profit management or related qualifications
• Minimum of 3-5+ years of progressive experience in non-profit fundraising, with a focus on individual giving.
• Demonstrated success in planning, implementing, and evaluating face to face fundraising, telemarketing and digital fundraising campaigns to raise unrestricted income from individual donors.
• Proven experience in managing fundraising teams, donor cultivation, solicitation, and stewardship.
• Experience with CRM systems for fundraising data management.
SKILLS & COMPETENCIES
• Growth and learning mindset with a commitment to personal development
• Highly developed influencing skills, the ability to lead others and foster collaboration across functions and departments in pursuit of agreed goals.
• Experience in developing and executing integrated acquisition and retention strategies/campaigns across a diverse range of channels (direct response, offline and digital).
• Expert understanding of a wide range of customer / donor acquisition techniques (e.g., F2F, Digital, Telemarketing).
• Experience with customer / donor loyalty strategies (retention, upgrading, reactivation, conversion) and CRM / relationship fundraising principles.
• Highly developed analytical skills and a strong understanding of business and financial planning, ideally with in-depth knowledge of fundraising or marketing metrics.
• Ability to work under pressure, meet tight deadlines and manage multiple priorities with a proven ability to plan and oversee activities that deliver complex projects on time and budget.
• Experience in successfully managing service providers to achieve agreed goals.
• Excellent communication and negotiating skills.
• Ability and willingness to travel locally
APPLICATION INFORMATION
• Interested parties should submit their CV with a 1-page cover letter. Closing date for applications is the: 24 of April 2025.
• All applications should be submitted by email to: [email protected]
• Please ensure that the subject line states: ‘Individual Giving Manager Application’.
• Should you not hear from us after two weeks from the closing date consider your application unsuccessful.